You can read this review about a Salon and also read the response from the Salon below the review and then decide who was at fault.
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Subject: First Impressions
I want to tell you what happened on Friday to my mother……….
Last Wednesday I made my mom an appointment at First Impressions on Boonville Rd for her hair. When I called I made an appointment for low lights, high lights, cut and style. I told them that she is in a wheelchair and that I would be dropping her off and then picking her up when she’s finished.
Jaime and I both go to this salon. Mom has been before too, in the wheelchair, but with a different stylist. Nothing has ever happened like it did this time.
Jaime and I took my mom in Friday at 1:00, nothing was said to us about ANYTHING. We told them what mom wanted and that I would be back around 4 to pick her up.
At 3:30 I called mom on her cell phone to see if she was ready. She was SO upset! Told me that Isaac (the owner) colored her hair, whacked to cutting it and rolled her in the middle of the salon floor and left her………
He told her that he was not going to finish her and that he would wait to talk to me.
So, I called the salon after mom told me this to see what happened. I did not know if mom made him mad or what!
When I called I asked who ever it was I was talking to, Who I was and that my mother is there in the wheelchair. I found out that I was talking to Isaac the owner, the guy who mom had her appointment with. He told me that he just does not do “OLD” people and that I needed to get one of the other stylist to do her hair or better yet, take her to another salon.
I hung up and went right away to go get my mom. I got to the salon and it was full of people. I saw mom sitting by the door. Sure enough he colored her hair, but left it, he did not do ANYTHING else!
So I walked up to Isaac and asked him what the problem was.
He got ugly right away and told me that he does not do OLD PEOPLE! That no one told him that mom was in a wheelchair and he does not do WHEELCHAIR PEOPLE either!
When I told Isaac that he just can’t treat his customers like that, he argued with me and then told me to follow him. So I did. He walked to the front counter and read out loud “WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE”. He read that really loud and when he said the word “ANYONE” he yelled that word to me and told me that we were done and walked off!
My mom was SO EMBARRASSED and Humiliated!
So, if you know anyone that goes to First Impressions, tell them not to go
there! They don’t treat people with respect! They made a LASTING
IMPRESSION on us!
You can view the review at this listing:
http://www.zirana.com/TX_bryan/beauty_spa_salons/first_impression_salon_isaac/view_details.html
Response from the Salon -
Name: Zach Williams
Problem: Inaccurate description
Listing ID: 133
Comment:
I have been a friend of Isaac\’s for over 15 years and anyone who knows him personally should know that he would never turn down a client due to a disability or their age. The person that is slandering Isaac\’s name is NOT giving the full story. There is always two sides to every story, and we all know that. As a Hispanic community we should stick together and pray for Isaac, instead of using it as gossip of the week.
A lady dropped off her disabled mother (in a wheelchair) to get a color and highlight done and said she\’d be back in 3 hours. I don\’t know about y\’all, but I would NEVER leave a disabled family member anywhere alone. I have been in the salon environment since I was a child, and have never seen a person in a wheelchair in any salon without a caretaker or nurse with them. She rolled her mother into the salon and left without any further information, other than she would be back in 3 hours. At this point, Isaac was unaware that the client could not even lift her own leg from the chair.
When it was time for her mother\’s appointment, Isaac began coloring her hair and the lady could not even hold her own head up. She was slumped over so far that he had to continuously pick her head up for her so that the color would not drip down her face. When it was time to shampoo her hair, Isaac had to ask for assistance from a friend (who has no nurse training
either) of his to lift the lady out of her wheelchair and into the shampoo chair to rinse the color out. They could have hurt the client or themselves while transferring her into the chair, which could have resulted in legal action (against Isaac as the owner of First Impression) had the client been hurt in any way. At this point, Isaac realized he could not continue her services and do her highlight as requested because she could not keep her head up or get herself out of her chair. The client was very upset when she was told the services could no longer continue and called her daughter to pick her up. The daughter came in furious and insisted that Isaac highlight her mother\’s hair. She was being extremely rude and difficult. Isaac explained to her that she should not have left her mother alone knowing her condition. She was arguing with Isaac and he simply asked her to leave.
Stylists are not trained to lift people up and down professionally without hurting themselves or the client. The type of care this woman required warranted professional assistance, and the daughter should have been well aware of this.What if the client needed to go to the bathroom? There were no females in the salon that could have helped her ( not that it is their job anyways).
Did she expect Isaac to clean her soiled mother? Or, was she planning on letting her sit in the same Depend for 3 hours?
THE REAL FOCUS SHOULD BE ON THE CLIENT\’S DAUGHTER FOR HER NEGLIGENCE.
I can\’t believe she is dragging his name through the mud like this because she did not get her 3 hours of free time, and this is what it really boils down to. For the record, Isaac did not refuse service to a disabled client, nor did he say he did not do elderly people. He has many clients that come in with wheelchairs, and have been his clients for years, and they are always accompanied by a family member or a nurse. Not to mention, he has had a hurt leg for the past year. How can he be expected to lift or care for another person\’s well being, when he has a disability of his own that requires him to sit while styling his clients.
For those of you who know Isaac, repost this or copy and e-mail it to everyone you know in his support. Surprisingly, people who were supposed to be his friends are also forwarding the ugly e-mail without getting his side of the story. The lady who is slandering his name has gone to extremes such as contacting KBTX, The Eagle, and everyone she can get a hold of on the Internet.
WOW, she REALLY wanted her 3 hours of free time!!!